Intercom
Customer service helpdesk with a built-in AI agent, Fin.
Updated Sep 27, 2026
Overview
Intercom is a helpdesk with a natively integrated AI agent, Fin, built around
contacts (users and leads), companies and conversations. Its hosted MCP server
signs in with OAuth and searches and reads conversations, contacts, companies
and Help Center articles, creates and updates articles, and adds internal
notes. It serves US and EU workspaces: EU workspaces (app.eu.intercom.com)
use https://mcp.eu.intercom.com/mcp, and AU workspaces are not supported yet.
The REST API takes the access token of an app created in the Developer Hub
(Configure, then Authentication) as a Bearer token. EU and Australian
workspaces call https://api.eu.intercom.io and https://api.au.intercom.io.
Requests use the API version set on the app unless an Intercom-Version
header, such as 2.16, overrides it.
Workflows
Workflows that use Intercom's tools.
TContributed by thedogwiththedataonitHand buyers who ask in your website chat to salesReads recent Intercom conversations, spots buying questions with Jev, and logs each buyer in HubSpot with a note and a Slack alert.
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A+2- TContributed by thedogwiththedataonitAttach feature requests from support chats to Linear issues
Finds feature requests in recent Intercom conversations with Jev, matches each to an open Linear issue, and attaches the customer's ask.
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Tools
What agents can reach at Intercom.
- Create a contact
Creates a user or lead from an email, an external ID or a role, with optional name, phone, owner and custom attributes, and returns the contact.
- Search contacts
Returns the users and leads whose attributes, such as email, email domain, name, phone or a custom attribute, match your filters.
- Search conversations
Returns the conversations that match filters such as state, source type, author email, assignee or a word in the message body.
- Send a message
Sends an email, in-app or WhatsApp message from a teammate to a user or lead and returns the created message.
- Track an event
Records a named event with optional metadata against a user or lead, where teammates can filter on it and build segments from it.