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Create a contact

Creates a user or lead from an email, an external ID or a role, with optional name, phone, owner and custom attributes, and returns the contact.

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Updated Sep 27, 2026Available asAPI

Description

Set `role` to `user` or `lead` and pass at least an `email`, an `external_id` or a `role`. To change a contact that already exists, use `PUT /contacts/{contact_id}` instead.

create-contact.md

Create a contact

Creates a user or lead from an email, an external ID or a role, with optional name, phone, owner and custom attributes, and returns the contact.

Set role to user or lead and pass at least an email, an external_id or a role. To change a contact that already exists, use PUT /contacts/{contact_id} instead.

Set up

Use the first option your agent supports.

API (official)

Before doing anything else, make one read-only call to confirm access.

Rules

  • Ask the user before anything that sends messages, costs money, or changes data.
  • Never print API keys.

Built from these files in the repository

The layout and the rules come from lib/catalog/render-markdown.ts, the set-up wording from lib/catalog/render-access.ts.

Ways in

RouteSourceCallRequiredDocs
APIOfficialPOST /contactsAPI key in $INTERCOM_API_KEYDocs

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