Search conversations

Search conversations

Returns the conversations that match filters such as state, source type, author email, assignee or a word in the message body.

Note: Returns 20 conversations per page by default and at most 150, paged with starting_after. A source.body filter matches single words, not phrases.

Set up

Use the first option your agent supports.

MCP (official, remote)

Add this server to your agent's MCP settings, then sign in when asked.

{ "mcpServers": { "intercom": { "url": "https://mcp.intercom.com/mcp" } } }

Call the MCP tool search_conversations.

Server URL: https://mcp.intercom.com/mcp

API (official)

• Base URL: https://api.intercom.io
• Endpoint: POST /conversations/search
• Auth: send the header Authorization: Bearer $INTERCOM_API_KEY
• Get a key: https://app.intercom.io/a/apps/_/developer-hub/app-packages
• Docs: https://developers.intercom.com/docs/references/rest-api/api.intercom.io

Before anything else, confirm access with the cheapest read-only call, like a list or a search. Never send or change anything to test access.

Rules

• Ask the user before anything that sends messages, costs money, or changes data, and say how many records it touches. One approval covers a batch the user has seen.
• Never print API keys.