Track an event

Track an event

Records a named event with optional metadata against a user or lead, where teammates can filter on it and build segments from it.

Note: Leads need their Intercom id, and an unknown user returns 404. Only the first 10 metadata keys are kept, and repeats of the same contact, event name and created_at are ignored, so send the real event time.

Set up

Use the first option your agent supports.

API (official)

• Base URL: https://api.intercom.io
• Endpoint: POST /events
• Auth: send the header Authorization: Bearer $INTERCOM_API_KEY
• Get a key: https://app.intercom.io/a/apps/_/developer-hub/app-packages
• Docs: https://developers.intercom.com/docs/references/rest-api/api.intercom.io

Before anything else, confirm access with the cheapest read-only call, like a list or a search. Never send or change anything to test access.

Rules

• Ask the user before anything that sends messages, costs money, or changes data, and say how many records it touches. One approval covers a batch the user has seen.
• Never print API keys.