Gong
Revenue AI that turns the calls and emails your team has with customers into account and deal insights.
Updated Sep 27, 2026
Overview
Gong records and analyzes the calls and emails a revenue team has with customers, ties them to the accounts, deals, contacts and leads in the CRM, and runs Gong Engage flows for outreach.
The hosted MCP server is read-only: it answers questions about accounts and deals and writes briefs from their calls and emails, and never returns raw transcripts or email bodies. A Gong tech admin must first register an MCP server integration under Admin center, Settings, Ecosystem, MCP. With automatic registration, people connect by signing in to Gong; a manual integration issues a client ID and secret for the one client allowed to connect. Connecting needs a paid Gong seat, and every answer consumes Gong credits.
The API host differs per company: Gong's API settings show it, and OAuth
returns it as api_base_url_for_customer (the docs' example is
https://company-17.api.gong.io). A tech admin creates an access key and
secret on the Gong API page; GONG_API_KEY holds the base64 of
<access key>:<access key secret>. By default a company can make 3 API calls
per second and 10,000 per day.
Workflows
Workflows that use Gong's tools.
TContributed by thedogwiththedataonitFlag churn risk and competitor talk in customer callsReads recent Gong call transcripts, scores churn risk and flags competitor and pricing talk with Jev, and posts the risky calls to Slack.
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S- TContributed by thedogwiththedataonitDraft a blog post from what customers ask on calls
Reads recent Gong call transcripts, finds the question customers ask most, and saves a post answering it as a Webflow draft.
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Tools
What agents can reach at Gong.
- Ask about an account
Answers one plain-language question about a CRM account, such as its risks, objections or competitor mentions, from the calls and emails linked to it.
- Ask about a deal
Answers one plain-language question about a CRM deal, such as what is blocking it or which next steps were agreed, from the calls and emails linked to it.
- Add prospects to an Engage flow
Assigns up to 100 CRM contacts or leads to a Gong Engage flow, starting its email and call to-dos for them.
- Generate a brief
Returns a structured brief on a CRM account, deal or contact, with its key themes, stakeholders, risks and next steps drawn from its calls and emails.
- Get call transcripts
Returns the transcripts of the calls recorded in a date range, or of chosen calls, as monologues with each speaker's ID, topic and timed sentences.