Ask about an account

Ask about an account

Answers one plain-language question about a CRM account, such as its risks, objections or competitor mentions, from the calls and emails linked to it.

Note: Each answer spends Gong credits by the amount analyzed and draws on at most 60 calls and 500 emails. Over the API, pass the account's CRM ID as crmEntityId with a workspaceId; for several topics, generate a brief instead.

Set up

Use the first option your agent supports.

MCP (official, remote)

Add this server to your agent's MCP settings, then sign in when asked.

{ "mcpServers": { "gong": { "url": "https://mcp.gong.io/mcp" } } }

Call the MCP tool ask_account.

Server URL: https://mcp.gong.io/mcp

Note: A Gong tech admin registers the MCP integration first. It is read-only, and every answer spends Gong credits.

API (official)

• Base URL: https://{company}.api.gong.io
• Endpoint: GET /v2/entities/ask-entity
• Auth: send the header Authorization: Basic $GONG_API_KEY
• Get a key: https://app.gong.io/company/api
• Docs: https://help.gong.io/apidocs/introduction-2

Note: {company} is your API host prefix from Gong's API settings, as in company-17.api.gong.io. GONG_API_KEY holds the base64 of <access key>:<secret>; 3 calls a second, 10,000 a day.

Before anything else, confirm access with the cheapest read-only call, like a list or a search. Never send or change anything to test access.

Rules

• Ask the user before anything that sends messages, costs money, or changes data, and say how many records it touches. One approval covers a batch the user has seen.
• Never print API keys.