Overview
Front is a customer service platform where teams work email, SMS, chat and other channels as shared conversations, with internal comments, tags and assignment. Its hosted MCP server, in open beta, acts as the Front teammate who authorizes it, with that teammate's permissions and the `read`, `write` and `send` scopes. Front does not support Dynamic Client Registration: create a developer app with an OAuth feature (Settings, Company, Developer), enable MCP Server feature access, and connect the AI client with that app's client ID and secret. Claude and ChatGPT can connect from their official connector directories instead. The Core API takes a company-level API token as a Bearer token. An admin creates it under Settings, Developers, API Tokens, and its features, namespaces and permissions decide what it reaches; sending messages needs the Send permission.
Workflows
0 workflows using Front.
Tools
What agents can reach at Front.
Assign a conversationFront · Assigns a conversation to a teammate, or unassigns it.
- Draft a new message
Front · Creates an unsent draft that starts a new conversation from a channel, for a teammate to review and send.
- Search conversations
Front · Returns the conversations that match search text and filters such as sender, contact, tag, inbox, assignee, status or date.
- Send a message
Front · Sends a message from a channel to its recipients right away; on the API this starts a new conversation.
- Tag a conversation
Front · Adds one or more existing tags to a conversation.