Assign a conversation

Assign a conversation

Assigns a conversation to a teammate, or unassigns it.

Pass the teammate's ID (tea_...) as assignee_id on the API or assigneeId on MCP, or null to unassign. On the MCP server, find teammate IDs with list_teammates.

Over MCP, connect with the client ID and secret of a Front developer app that has MCP Server access: Front has no Dynamic Client Registration.

Set up

Use the first option your agent supports.

MCP (official, remote)

Add this server to your agent's MCP settings, then sign in when asked.

{ "mcpServers": { "front": { "url": "https://mcp.frontapp.com/mcp" } } }

Call the MCP tool assign_conversation.

Server URL: https://mcp.frontapp.com/mcp

API (official)

• Base URL: https://api2.frontapp.com
• Endpoint: PUT /conversations/{conversation_id}/assignee
• Auth: send the header Authorization: Bearer $FRONT_API_KEY
• Get a key: https://dev.frontapp.com/docs/create-and-revoke-api-tokens
• Docs: https://dev.frontapp.com/reference/introduction

Before doing anything else, make one read-only call to confirm access.

Rules

• Ask the user before anything that sends messages, costs money, or changes data.
• Never print API keys.