Assign a conversation

Assign a conversation

Assigns a conversation to a teammate, or unassigns it.

Note: Takes a teammate ID (tea_...), not a name, or null to unassign; find teammate IDs with list_teammates on the MCP server.

Set up

Use the first option your agent supports.

MCP (official, remote)

Add this server to your agent's MCP settings, then sign in when asked.

{ "mcpServers": { "front": { "url": "https://mcp.frontapp.com/mcp" } } }

Call the MCP tool assign_conversation.

Server URL: https://mcp.frontapp.com/mcp

Note: Connect with the client ID and secret of a Front developer app that has MCP Server access: Front has no dynamic client registration.

API (official)

• Base URL: https://api2.frontapp.com
• Endpoint: PUT /conversations/{conversation_id}/assignee
• Auth: send the header Authorization: Bearer $FRONT_API_KEY
• Get a key: https://dev.frontapp.com/docs/create-and-revoke-api-tokens
• Docs: https://dev.frontapp.com/reference/introduction

Before anything else, confirm access with the cheapest read-only call, like a list or a search. Never send or change anything to test access.

Rules

• Ask the user before anything that sends messages, costs money, or changes data, and say how many records it touches. One approval covers a batch the user has seen.
• Never print API keys.