---
ref: tool:gong/get-call-transcripts
name: Get call transcripts
company: company:gong
workflows: [workflow:customer-call-risk, workflow:customer-calls-to-blog-post]
access: [api]
tags: [capability:review-recordings, category:revenue-intelligence, has:api]
docs: https://help.gong.io/apidocs/retrieve-transcripts-of-calls-by-date-or-callids-v2callstranscript-2
updated: 2026-09-29
---

# Get call transcripts

Returns the transcripts of the calls recorded in a date range, or of chosen calls, as monologues with each speaker's ID, topic and timed sentences.

Note: When more records remain, repeat the request with the returned `cursor`. OAuth apps need the `api:calls:read:transcript` scope.

## Set up

Use the first option your agent supports.

### API (official)

- Base URL: https://{company}.api.gong.io
- Endpoint: `POST /v2/calls/transcript`
- Auth: send the header `Authorization: Basic $GONG_API_KEY`
- Get a key: https://app.gong.io/company/api
- Docs: https://help.gong.io/apidocs/introduction-2

Note: `{company}` is your API host prefix from Gong's API settings, as in `company-17.api.gong.io`. `GONG_API_KEY` holds the base64 of `<access key>:<secret>`; 3 calls a second, 10,000 a day.

Before anything else, confirm access with the cheapest read-only call, like a list or a search. Never send or change anything to test access.

## Rules

- Ask the user before anything that sends messages, costs money, or changes data, and say how many records it touches. One approval covers a batch the user has seen.
- Never print API keys.