Trigger a broadcast

Trigger a broadcast

Sends an API-triggered broadcast now or at a scheduled time, to its saved audience or to the people, emails or filter you pass, with data for its Liquid placeholders.

Note: Set the broadcast up in Customer.io first. Unknown recipients fail the request unless you set email_ignore_missing or id_ignore_missing to true, and the endpoint allows one request every 10 seconds.

Set up

Use the first option your agent supports.

API (official)

• Base URL: https://api.customer.io
• Endpoint: POST /v1/campaigns/{broadcast_id}/triggers
• Auth: send the header Authorization: Bearer $CUSTOMERIO_API_KEY
• Get a key: https://fly.customer.io/settings/api_credentials?keyType=app
• Docs: https://docs.customer.io/integrations/api/app/

Before anything else, confirm access with the cheapest read-only call, like a list or a search. Never send or change anything to test access.

Rules

• Ask the user before anything that sends messages, costs money, or changes data, and say how many records it touches. One approval covers a batch the user has seen.
• Never print API keys.